General Terms & Conditions
1. General
These General Terms and Conditions of Sale (hereinafter referred to as "GTC") apply to all contracts concluded via our online store glynt.com and all subdomains belonging to this domain between us, the
Hans Conzen Kosmetik GmbH
Managing Director Stephan Conzen
Lehmkoppel 2
25499 Tangstedt
Germany
Telefax: +49 4101 3733-11
E-mail: hello@glynt.com
Register court: Local court Pinneberg
Register number: HRB 5231
and you as our customer.
The online store at www.glynt.com is only aimed at consumers. Our terms and conditions of sale and delivery apply to entrepreneurs.
All agreements made between you and us in connection with the purchase contract are based on these General Terms and Conditions (hereinafter referred to as "GTC") and any individual agreements between us and you.
The version of the GTC valid at the time the contract is concluded shall apply.
We do not accept any deviating terms and conditions of the customer. This also applies if we do not expressly object to their inclusion.
You can view our GTC at www.glynt.com under "GTC". You can also print or save the GTC (click the right mouse button and then select the relevant command). We inform you about the processing of personal data in a separate privacy policy, which is available here.
2. Registration and guest access
You can create a customer account in our online store by registering. You must be of legal age to do so. There is no entitlement to a customer account in our online store.
It is also possible to place an order without creating a customer account. In this case, you only need to provide the information required to conclude the contract during the ordering process.
You are obliged to keep your registration data up to date at all times and to update it in the event of relevant changes (e.g. relocation, marriage, etc.). You are obliged to treat your personal access data confidentially and not to make it accessible to unauthorized third parties. The password must be kept secret and must have a sufficient level of complexity, which is described in more detail in the registration process.
After entering the information required for registration, you will receive a confirmation to the e-mail address you provided. Only when you click on the activation link contained therein will your registration be successful and your registration completed. This serves to verify your e-mail address.
Your customer account is non-transferable and may only be used by you personally. Re-registration after termination of your customer account by Conzen Kosmetik GmbH is prohibited.
Only one customer account can be created per person We reserve the right to delete accounts in the event of multiple registrations and to warn or terminate customers who violate the aforementioned provisions.
3. Order process and conclusion of contract
The offer in the online store is aimed exclusively at natural persons of legal age who are acting as consumers.
The presentation and advertising of items in our online store does not constitute a binding offer to conclude a purchase contract.
The selected goods are collected in the shopping cart. By submitting an order via the online store by clicking the button "Order with obligation to pay", you submit a legally binding offer (hereinafter referred to as "order"). Before submitting the binding offer, you have the opportunity to check the accuracy of your details and correct them if necessary.
We will immediately confirm receipt of your order placed via our online store by email. This is a legally required confirmation of your order, but not a binding acceptance of the order by us.
A contract is concluded when you instruct payment via the payment methods offered by us and have clicked on the "Order with obligation to pay" button.
4. Cancellation policy
You have the following right of withdrawal:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods or
- in the case of orders for several goods that you have ordered as part of a single order and that are delivered separately: on which you or a third party named by you, who is not the carrier, have taken possession of the last goods.
To exercise the right to cancel, you must inform us (Hans Conzen Kosmetik GmbH, Lehmkoppel 2, 25499 Tangstedt, Deutschland, Phone: +49 (0)4101-37 33 0, Email: hello@glynt.com) of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). You can use our sample withdrawal form for this purpose, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient for you to send your notification of exercising your right of withdrawal before the withdrawal period has expired.
| Sample withdrawal form |
| (If you wish to withdraw from the contract, please complete and return this form.) |
|
To: Hans Conzen Kosmetik GmbH, Lehmkoppel 2, 25499 Tangstedt, e-mail: hello@glynt.com |
|
(*) Delete as appropriate. |
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse to refund you until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earliest.
You must return or hand over the goods to us at Lehmkoppel 2, 25499 Tangstedt, Germany immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you send the goods before the period of fourteen days has expired.
You bear the direct costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
5. Prices and shipping costs
All prices quoted in our online store are gross prices including statutory VAT and do not include any shipping costs incurred.
The shipping costs are indicated in the order process in our online shop
The price including VAT and shipping costs will be displayed in the order form (shopping cart) before you submit the order.
If the delivery is made in several parts at your request, we will charge shipping costs for each partial delivery.
6. Payment, delivery
In cooperation with PayPal (Europe) S. à r.l. & Cie, S.C.A. (PayPal) based in Luxembourg, we offer the payment methods PayPal, credit card and debit card. You decide how you want to pay for each order.
The goods are delivered from our warehouse to the address you specify. We deliver to addresses within several member states of the European Union. You can find detailed information on the shipping countries and the respective costs here.
The delivery period is three (3) working days from dispatch of the order confirmation, unless otherwise agreed.
In the event of circumstances affecting delivery due to force majeure, our delivery period shall be extended appropriately, but by a maximum of four (4) weeks. Force majeure shall include strikes, lockouts, lack of delivery by subcontractors, official interventions and all other hindrances which, from an objective point of view, were not culpably caused by us. We will inform you immediately of the beginning and end of such hindrances. If the hindrance in the aforementioned cases lasts for a period of more than 4 weeks after the originally applicable delivery times, you are entitled to withdraw from the contract in addition to your statutory rights.
7. Transport damage
If goods are delivered with obvious transport damage, please complain about such defects immediately to the deliverer and contact us as soon as possible.
Failure to make a complaint or contact us has no consequences for your statutory warranty rights. However, you will help us to assert our own claims against the carrier or the transport insurance company.
8. Retention of title
The goods shall remain our property until full payment has been made.
9. Warranty, liability
We are liable for material defects or defects of title of delivered items in accordance with the applicable statutory provisions, in particular §§ 434 ff. BGB. With the exception of liability for damages and/or in the case of intent, the limitation period for statutory claims for defects is one year and begins with the delivery of the goods.
We shall only be liable for damages and/or reimbursement of expenses in accordance with the following provisions:
We shall be liable to you in all cases of contractual and non-contractual liability in the event of intent and gross negligence in accordance with the statutory provisions for damages or reimbursement of futile expenses.
In other cases, we shall only be liable - unless otherwise stated in section 2.3 - in the event of culpable breach of a contractual obligation, the fulfillment of which is essential for the proper execution of the contract and on the observance of which you as a customer may regularly rely (so-called cardinal obligation), limited to compensation for foreseeable and typical damage.
Our liability for damages resulting from injury to life, limb or health, under the Product Liability Act and due to the absence of warranted or guaranteed characteristics and/or due to guarantees within the meaning of Section 443 BGB remains unaffected by the above limitations and exclusions of liability.
Any seller's warranties given by us for certain items or manufacturer's warranties granted by the manufacturers of certain items shall apply in addition to your claims for material defects or defects of title within the meaning of para. 1. Details of the scope of such warranties are set out in the warranty conditions which may be enclosed with the items. We only provide a guarantee if it is expressly designated as a "guarantee" by us.
10. Conditions of participation for promotional offers in the online shop
10.1 Promotion period
Promotional offers are valid exclusively within the respective promotion period communicated in the online shop at www.glynt.com. The conditions specified in the respective promotion are decisive.
10.2 Eligibility
Only private end customers are eligible to participate. Commercial orders are excluded from promotional offers, unless otherwise stated in the respective promotion.
10.3 Types of promotions
Various types of promotions may be offered in the online shop. The applicable details (e.g., promotional period, minimum order value, discount code, or free product) will be communicated as part of the respective promotion.
a) Free shipping with discount code
For promotions offering free shipping with a discount code, the code communicated as part of the promotion can be entered in the shopping cart or at checkout. Once successfully entered, the shipping costs will be waived. These promotions apply exclusively to deliveries within Germany. Any minimum order value specified must be observed.
b) Free product with every order
With this type of promotion, the customer receives a free product in addition to their order. The free product communicated as part of the promotion is automatically added to the order. These promotions apply to all shipping countries available in the online shop. Any minimum order value specified must be observed.
c) Selection of a free product
With this type of promotion, the customer can select a product from several free products offered in the shopping cart and add it to their order. These promotions apply to all shipping countries available in the online shop. Any minimum order value specified must be observed.
10.4 Receipt of the promotional benefit
The respective promotional benefit will only be granted if the order process, including payment, is completed in full and the respective promotional conditions are met.
10.5 Cancellation and return
If the customer exercises their statutory right of cancellation or cancels the order in full, any free products received as part of the promotion must be returned in full in addition to the items subject to a charge.
10.6 Limitation of participation
The provider reserves the right to limit participation in promotional offers per end customer. There is no legal entitlement to participate in a promotion or to receive a promotional benefit. Promotional offers are only valid while stocks last.
10.7 Other information
Promotional offers are valid exclusively in the online shop at www.glynt.com, unless expressly stated otherwise. Cash payment, subsequent crediting, or transfer of promotional benefits is excluded.
11. Gift vouchers and discount codes
Gift vouchers are vouchers that you can purchase. Gift vouchers can be redeemed for the purchase of items in the online store. Gift vouchers cannot be used to purchase additional gift vouchers. Discount codes can only be applied to product purchases and not to the purchase of vouchers. Discount codes only reduce the purchase price of products, not shipping costs or vouchers.
The balance of a gift voucher is neither paid out in cash nor does it earn interest. You can only redeem gift vouchers before completing an order process. Gift vouchers and credit balances cannot be credited after redemption. A gift voucher is deemed to have been redeemed when it has been offset against an order or credited to the credit account. If the credit balance of a gift voucher is not sufficient for the order, the difference can be settled using the payment options we offer.
More than one gift voucher can be used for an order. Gift vouchers can be combined with one promotional voucher per order. We accept no liability for the loss, theft or illegibility of gift cards for which we are not responsible. The gift voucher is transferable. The vouchers may not be used for commercial purposes.
12. Offsetting / right of retention
You shall only have a right of set-off if your counterclaims have been legally established or recognized by Hans Conzen Kosmetik GmbH. Furthermore, you are only authorized to exercise a right of retention insofar as your counterclaim is based on the same contractual relationship.
13. Copyrights and trademark rights
Please note that the contents of the online store, in particular the photographs, illustrations and descriptions, are largely protected by copyright or trademark law. Any use of the images, films and texts that goes beyond the search or purchase in the online store is not permitted without our express consent.
14 Applicable law and place of jurisdiction
The law of the Federal Republic of Germany shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG United Nations Convention on Contracts for the International Sale of Goods of 11.04.1980). Consumers who have their habitual residence in another country at the time of their order shall not be affected by the application of mandatory consumer protection laws of that country by the choice of law made in sentence 1.
15. Information on out-of-court dispute resolution
There is also the following competent consumer arbitration board: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburger Straße 8, 77694 Kehl am Rhein, http://verbraucher-schlichter.de.
We do not participate in dispute resolution or arbitration proceedings. Please refer to our customer service.
16. Severability clause
Should any provision of this contract be or become invalid, this shall not affect the validity of the remainder of the contract. The invalid provision shall be replaced by the relevant statutory provision. The same applies in the event of a loophole.
VERSION: March 2026